Terms of Service

General Terms and Conditions for Purchase in Our Online-Shop and Shipping

Definitions

"Seller", "we", "us" refer to Melanie Hanf, the provider of these handmade items and shipping services.

"Customer", "you", "your" refer to the purchaser who buys a sculpture through our online shop.

2. Product Description

We offer handmade items in various materials and sizes. Each product page contains detailed information on material, size, and specific features of the item.

3. Prices and Payment

Prices for our items are listed in Euros and include VAT.

Payments are processed through secure payment gateways. We accept major credit cards and other payment methods displayed during the checkout process.

4. Shipping

We ship worldwide, unless otherwise specified.

Shipping costs are displayed during checkout and are based on the destination, size, and weight of the item.

We aim to ship the sculpture within 7 after confirmation of your payment, unless it is marked as a custom order.

5. Packaging

All items are carefully packaged to ensure they are protected during transit and arrive in optimal condition.

6. Returns and Exchanges

We accept returns and exchanges within 14 days of receiving the order, provided it is returned undamaged and in its original packaging.

Special return conditions may apply to personalized or custom-made items. Please contact us for further information.

7. Damaged Shipments

In case of a damaged shipment, please report it immediately upon receiving the delivery and provide us with photos of the damaged box and item to facilitate a prompt resolution.

8. Liability

Our liability is limited to the value of the item. We are not liable for consequential damages or loss of profits.

9. Privacy

We only use your personal information for processing your order and do not disclose it to third parties.

10. Applicable Law

These terms and conditions are governed by German law. The place of jurisdiction for any disputes arising from this contract is Rheinbreitbach, Germany.

11. Contact

For any questions regarding our terms and conditions or the shipping of sculptures, you can contact us at mel@soulcraft.design.

By placing an order through our online shop, you automatically accept these terms and conditions.

Custom Orders

Definition

Custom orders refer items that are made according to specific customer preferences, such as personalized engravings or unique designs.

2. Order and Payment

Custom orders may require special ordering processes and payment terms agreed upon with the customer in advance.

Upon order placement and payment, production of the custom order may require a longer processing time than standard items.

3. Returns and Exchanges

Due to their individual nature, custom orders are typically non-returnable or non-exchangeable unless they are faulty or damaged.

Please carefully review all details of your custom order before confirming the purchase.

4. Liability

We are responsible for errors or defects in custom orders that do not meet the specific instructions provided by the customer. In such cases, we will strive to provide a suitable resolution.

By placing an order for a custom-made item, you agree to these additional terms and conditions.