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Terms of Service

General Terms and Conditions for Sculpture Shipping

  1. Definitions

"Seller", "we", "us" refer to Melanie Hanf, the provider of these sculptures and shipping services.

"Customer", "you", "your" refer to the purchaser who buys a sculpture through our online shop.

2. Product Description

We offer sculptures in various materials and sizes. Each product page contains detailed information on material, size, and specific features of the sculpture.

3. Prices and Payment​

Prices for our sculptures are listed in Euros and include VAT.

Payments are processed through secure payment gateways. We accept major credit cards and other payment methods displayed during the checkout process.

4. Shipping

  1.  

We ship sculptures worldwide, unless otherwise specified.

Shipping costs are displayed during checkout and are based on the destination, size, and weight of the sculpture.

We aim to ship the sculpture within [number of days/weeks] after confirmation of your payment, unless it is marked as a custom order.

5. Packaging​

All sculptures are carefully packaged to ensure they are protected during transit and arrive in optimal condition.

6. Returns and Exchanges​

We accept returns and exchanges within 14 days of receiving the sculpture, provided it is returned undamaged and in its original packaging.

Special return conditions may apply to personalized or custom-made sculptures. Please contact us for further information.

7. Damaged Shipments​

In case of a damaged shipment, please report it immediately upon receiving the sculpture and provide us with photos of the damage to facilitate a prompt resolution.

8. Liability​

Our liability is limited to the value of the sculpture. We are not liable for consequential damages or loss of profits.

9. Privacy​

We only use your personal information for processing your order and do not disclose it to third parties.

 

10. Applicable Law​

These terms and conditions are governed by German law. The place of jurisdiction for any disputes arising from this contract is Rheinbreitbach, Germany.

11. Contact​

For any questions regarding our terms and conditions or the shipping of sculptures, you can contact us at mel@soulcraft.design.

By placing an order for a sculpture through our online shop, you automatically accept these terms and conditions.

Custom Orders

  1. Definition

Custom orders refer to sculptures that are made according to specific customer preferences, such as personalized engravings or unique designs.

2. Order and Payment​

Custom orders may require special ordering processes and payment terms agreed upon with the customer in advance.

Upon order placement and payment, production of the custom order may require a longer processing time than standard sculptures.

3. Returns and Exchanges

Due to their individual nature, custom orders are typically non-returnable or non-exchangeable unless they are faulty or damaged.

Please carefully review all details of your custom order before confirming the purchase.

4. Liability​

We are responsible for errors or defects in custom orders that do not meet the specific instructions provided by the customer. In such cases, we will strive to provide a suitable resolution.

By placing an order for a custom-made sculpture, you agree to these additional terms and conditions.

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